Technology

Pakistan’s Broadband Wars

While Pakistan has no shortage of Internet Service Providers (ISP’s) the market for broadband internet remains dominated by a select few players namely PTCL, Nayatel, Witribe and Wateen. Here is a quick review of the service these ISP’s provide.

PTCL Broadband

PTCL Broadband is the largest and oldest broadband service provider in the country.

  1. Coverage: Widest network in the country . Available in 2000 cities
  2. Installation Cost: PKR 1500 and Modem is free
  3. Cheapest Package: DSL- Economy-1Mbps @ Rs.499 per month (10GB download limit)
  4. Priciest Package: DSL-16Mbps @ Rs. 11,000 per month (Unlimited Download)
  5. Customer Service: 4 stars
  6. Network Reliability: Very Good
  7. Speed Range:
  8. Other Benefits: Excellent Student Package, Installation of Landline , Buzz Infotainment , Center, No modem charges

Nayatel

  1. Coverage: Only available in Islamabad and Rawalpindi
  2. Installation Cost:Upfront Charge PKR 3000, Hardware Charge PKR 1000/ Month for 26 Months (or pay upfront), Broadband Router PKR 1724. Total Cost: PKR 30,724. Additional PKR 3077 charged for wifi extender.
  3. Cheapest Package: Home 30GB, 3Mpbs@ PKR 1199 (2Mbps speed from 8am-8pm)
  4. Priceist Package: Home 35 Extreme 7 MB- 2Mbps (10am to 6pm) & Unlimited download at 7Mbps (6pm to 10am & Weekends) @ PKR 3799
  5. Customer Service: 5 Stars
  6. Network Reliability: Excellent
  7. Speed Range: 256 Kbps- 100 Mbps
  8. Other Benefits: UPS for Internet Device , Dedicated connections and unshared bandwidths, Static IP,

Wi Tribe Prepaid

  1. Coverage: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad
  2. Installation: Initial credit PKR1500 , Security Deposit PKR 2500. Total Cost: PKR 3500
  3. Cheapest Package: 512 Kbps @ PKR 100 for 5 hours. Use within 7 days
  4. Priciest Package: 512 Kbps @ PKR 1000 for 50 hours. Use within 30 days
  5. Customer Service: 1 Stars
  6. Network Reliability: Average
  7. Speed Range: 512 Kbps
  8. Other Benefits : None

WiTribe Postpaid

  1. Coverage: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad
  2. Installation: Wifi modem charge of PKR 1000 (special offer), one month line rent , monthly service charge of PKR 100. Total cost PKR 2200 + Line Rent (One month)
  3. Cheapest Package: Basic 1Mbps @ PKR 1099 for 12GB usage
  4. Priciest Package: Unlimited 2Mbps @ 1999 for unlimited voume
  5. Customer Service: 1 Star
  6. Network Reliability: Average
  7. Speed Range 1 Mbps- 2Mbps
  8. Other Benefits: None

Wateen

  1. Coverage: Multiple cities across the country.
  2. Installation: One time subscription charge for wifi device @ PKR 1999, non wifi device @ PKR 1499, monthly device rent for wifi device PKR 199 and non wifi device PKR 99, service charge PKR 50/month. Total Cost: Wifi Device , Non Wifi Device:
  3. Cheapest Package: Starters Package 0.5 MB speed @ PKR 999. Unlimited Usage
  4. Priciest Package: Advance Unlimited 4MB speed @ 5999.
  5. Customer Service: 2.5 Stars
  6. Network Reliability: Average
  7. Speed Range: 0.5Mbps to 4 Mbps
  8. Other Benefit: Free Telephony

PTCL broadband would be the top choice based on the elements reviewed. Nayatel does provide the best service however it is an expensive option and has extremely limited coverage.

The deciding factor for many people is how quickly they can get problems with their network resolved. While PTCL may seem to have the best coverage, this also means their customer service and IT teams are inundated with issues, and thus take longer to respond. While you can always call and leave an automated complaint, by opting to talk to a customer service representative on the phone can often mean a 10-15 minutes wait in line, and then getting passed from person to person as they try and understand the issue. PTCL could definitely use a better customer service management system (possibly, via app or website) that allows for quicker facilitation of problems.

7 Comments

7 Comments

  1. Sajjad Ahmed Khan

    13/11/2014 at 9:44 pm

    Where’s World Call ?

  2. Haris

    14/11/2014 at 9:55 am

    So apparently everybody sucks in prices compared to PTCL. And Witribe and Wateen are suckers in fields.

  3. Rehan Zahid

    28/05/2015 at 11:12 pm

    PTCL is the best, i am using 8mb PTCL, its expensive but its great for Freelancers and other office usage

  4. ptclban

    31/05/2015 at 4:31 pm

    Look like PTCHell advert.

  5. Abid Ali

    29/08/2015 at 8:27 am

    PTCL has decreased their prices. 4 Mbps for Rs. 1750/month, 8 Mbps for Rs. 3000/month, 16 Mbps for Rs. 5000/month.

    • Farhan Nadeem

      29/08/2015 at 5:46 pm

      how? i saw my bill it was Rs 2100 for 4Mbps. I live in Multan.

  6. Ahmad

    30/08/2015 at 10:17 am

    Where is Qubee n Wateen has closed.It’s broadband business n given it to Qubee. Plz make strength your facts

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