Opinion

Famous Internet Service Providers in Pakistan: A Review

pakistan ISPs

Internet is now a quintessential household necessity across the globe and Pakistan is no exception in this regard. According to a report by Pakistan Telecommunication Authority, internet users in Pakistan have brushed 30 million mark, out of which, around 3 million are broadband internet users. Internet Service Provider (ISP) is the cornerstone of Internet availability and usage. After 2004, Pakistani markets experienced an explosive boom in Internet service domain. There are literally hundreds of ISPs in Pakistan, from local to renowned. Regulatory issues, undersea fiber optic technology lapses and absence of governmental support are the causes of poor ISP performances despite of the increasing number of Internet providers. Here are some of the pronounced Internet Service Providers in Pakistan.

PTCL

PTCL is the Internet Goliath in Pakistan, dominating the ISP space since the launch of Internet services. Its coverage spans over 2,000 cities of Pakistan. PTCL uses EvDO technology, Domestic Fiber Backbones (DFB) and undersea cables for its services. Most of the government, home, office users are using PTCL internet. Recently, PTCL has tapped into the 4G domain but it fails to introduce the high-speed internet in Pakistan, which is now commonly available in the developed countries.

NayaTel

NayaTel is the most recent and perhaps the best addition to the ISPs in Pakistan. A sister concern of Micronet Broadband, NayaTel is the first ISP to launch Fiber To The Home (FTTH) in South Asia. NayaTel’s Triple play (telecommunications) services i.e. Cable TV, Telephony, and Broadband Internet are revolutionizing the internet services of Pakistan. Unfortunately, this ISP hardly covers even two complete cities (Rawalpindi and Islamabad).

Wi-Tribe

Wi-Tribe is a Qatar based company which launched is operations in Pakistan in 2007. According to PTA, in 2010, Wi-Tribe was the top ISP in Pakistan in terms of quality. Its coverage area is Karachi, Lahore, Faisalabad, Rawalpindi and Islamabad. Wi-Tribe offers multifarious packages and devices ranging from dongles, wired connections, 3G, 4G and prepaid devices.

COMSATS Internet Services

COMSATS Internet Services is the pioneer ISP in Pakistan, operating the country for 18 years. It offers Wireless Broadband, DSL Wi-Fi, Fiber optic, Domain & Hosting, Virtual Servers, Video Conferencing, Website Development, IT Training Courses & Telehealth services. Customers can buy wired, wireless, satellite, fiber optics, copper and normal lined cable internet services from this ISP. CIS is connected with CIIT (COMSATS Institute of Information Technology) and covers all major cities of Pakistan.

LINKdotNET

LINKdotNET is a subsidiary of Orascom Telecom Holding. This ISP provides services in three packages: Link Home, Link Work and Link Enterprise. Dedicated and customized services like Domain Hosting, Home DSL, Dial-up, ISDN, Global Connectivity, Data Networks and VPNs. LINKdotNET coverage area is limited to main cities and it fails to impress the users.

Qubee

Qubee was launched in 2007. It covers Karachi, Lahore, Rawalpindi and Islamabad. It offers prepaid, postpaid, SME and Youth packages. This ISP is also operating in Bangladesh and plans to extend its operations across the region.

Wateen Telecom

Wateen Telecom is yet another reputable ISP in Pakistan. It has introduced WiMAX and DSL technologies in the country and gives smart internet services in affordable rates. Its coverage area is Abbottabad, Bahawalpur, D.I. Khan, Faisalabad, Gujranwala, Gujrat, Hyderabad, Islamabad, Jhelum, Karachi, Lahore, Mandi Bahauddin, Multan, Okara, Peshawar, Quetta, Rawalpindi, R.Y. Khan, Sahiwal, Sargodha, Sheikhupura, Sialkot, Sukhur.

Which One’s The Best?

So far, NayaTel is the best thing happened to the ISP space of Pakistan. Matchless speeds, impeccable customer service and quality levels have quashed the myth that one cannot get high-speed internet in Pakistan in affordable rates. The problem with NayaTel is its coverage area and perhaps this is the reason most of the users out there cannot valuate or rank it yet.

6 Comments

6 Comments

  1. Muhammad Ali

    16/03/2015 at 3:16 pm

    no one :p

  2. Adeel Sami

    19/03/2015 at 11:46 am

    PTCl could be famous but infamous of its quality.. In every aspect from customer service to just the service.

  3. sol666 .

    01/06/2015 at 1:30 pm

    wateen is closing shop left and right. I was a loyal customer for 7 years. I had very little to complain until wateen had a change of ceo last year (zameendar was kicked out on allegations of being affiliated with a cult). And then all hell broke loose. everything from bad customer service to miscommunications to plain and simple incompetence. I can forgive them only because they took responsibility and compensated….a little. today I received a verbal notice that my area in karachi (Nazimabad) will no longer be provided service because they don’t want to provide service just anywhere in karachi only the high end joints where other isp are charging an arm and a leg for their service.

    What is wrong with pakistani private telecom businesses? there are well over 20 isp (not including mobile phone isp, I am talking large data volume) in karachi and barely 5 provide service outside clifton, PECH or DHA……wait thats right! wateen turned tail and ran, qubee and witribe are barely providing any data volume and worldcall is a world class nightmare of a service so that leaves only PTCL. How the hell do any of them expect to be called good service if they are not even willing to reach out to any and all customers starved for a good internet service and willing to pay reasonable amount for it?

    I joined wateen to get away from the shakedowns of PTCL’s bribe addicted technicians, and harrassment from PTCL’s rude customer service desk who all seem to have a pole stuck up their behinds until someone with uncles in high government offices show up. and now I have to go to ptcl anyway because unless I can move to DHA or clifton in a month I have to kiss the only good isp outside those districts goodbye.

    the only truth left for us is this country is at Allah mercy and from the way things are going allah’s mercy is running out for us.

  4. Waqas

    04/06/2015 at 6:32 pm

    linkdotnet is dead already

  5. sam

    17/10/2015 at 3:38 pm

    none of them… connect is the best :D

  6. Farooq munawar

    13/04/2018 at 8:37 pm

    Wateen is shit service PTCL is lot better than wateen. I am getting 0.3 mb speed after having 16 mb connetion. Poor customer service. Field engineer called me and asked are you available at 9 pm, i said i will be available tomorrow. But in my complaint it’s mentioned that he visited at 8:59 pm and office was closed and 15 mb speed has been provided. Following is the screenshot.

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