Pakistan’s second largest mobile operator, Telenor has announced to shut down all its sales, support and service centers across Pakistan. As a result, all the employees who used to work in those centers would lose their jobs. However, the company has ensured compensation for the employees as reported by ProPakistani.
According to the details, as many as 17 Telenor owned service centers will shut completely. Subsequently, Telenor customers will have to turn to 289 franchises in different parts of Pakistan to get the aftersales support.
Factors involved in closing service centers
One of the primary reasons of shutting all Telenor service centers across Pakistan is to furnish all the third-party franchises with some extra features. This move will make sure that there is no vacuum created in the absence of service centers.
Another factor that played a vital role in taking this bold step is that the company feels customers are now more educated and aware than they were some five years ago. In addition, customers are now self-sufficient and independent enough to solve their own issues via self-care apps and helplines.
Over 200 employees will lose their jobs
The closure of 17 company-owned service centers will impact over 200 employees. All of them will lose their respective jobs. However, the company has announced to compensate them.
Telenor has stated that they will take care of all the employees who will be unemployed as soon as service centers will be shut. The compensation will include the following:
1- Gross salary x number of years in service x 0.5
2- Medical allowances
3- Annual bonus (2.25 salaries)
4- Gratuity for employees who are eligible under company’s policy
Telecom operator with over 36 million users is committed to render all the required and necessary care to the impacted employees. By doing so, it will ensure that Telenor is dedicated towards its employees and the process goes smoothly.