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Officials Fired For Failure To Resolve Complaints On Citizen Portal

Government officials have been removed because of their incompetence to resolve complaints lodged on the Prime Minister’s Citizen Portal. DIG Investigation Dr. Inam Waheed and two other officials are among those relieved of their posts. The officials reportedly sent fake updates and reports, with fake redressals of complaints they never followed up on.

The other two suspended officials are Manawan Investigation incharge Farrukh Riaz and ASI Shafiq Mohsin. On the other hand, DG Anti Corruption Ijaz Shah has been instructed to furnish an inquiry report within a week.

After a series of complaints online about fake redressals, an inquiry was launched into the performance of government officials across the board. As a result, the Services and General Administration Department removed the three assistant commissioners (ACs) of DG Khan, Gujrat and Toba Tek Singh. Moreover, the government also issued show-cause notices to 31 others. In addition, 20 other officials were issued warning letters largely due to their poor performance.

The move to suspend officials comes after a woman lodged a complaint on the Citizens Portal regarding the kidnapping of her daughter and registered a plea for her recovery. Instead of investigating the matter, the Punjab Police allegedly sent a series of fake reports to the aggrieved until the PM Office took notice of the matter.

Also Read: Can PTI government really change the Ruet-e-Hilal culture?

ADCs also lauded for terrific job

On the other hand, the government has issued appreciation letters to 70 ADCs for their excellent performance. The officials were appreciated for effective disposal of complaints received through the application.

The portal has in the past earned accolades from the common masses due to the quick and efficient handling of complaints it enabled. The application works together with the ministries and government departments in order to prioritize citizens’ concerns. Furthermore, it also swiftly brings complaints to the attention of concerned authorities. As a result, the success rate had remained high so far with positive feedback on many social media platforms.

However, there were plenty of complaints about fake redressals. Reportedly, government officials categorized complaints as “Resolved” without actually doing anything and an inquiry was launched into the matter. Consequently, officials were removed after the inquiry found evidence of both negligence and deceit.

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